B2C Telemarketing

WHAT YOU NEED TO KNOW ABOUT B2C (BUSINESS TO CONSUMER) TELEMARKETING

B2C Telemarketing can get better response rate since it creates instant interaction with prospects, you no longer need to wait for prospects reaction to your advertisements, a phone does it all. B2C campaigns offers prospects an express answers to their questions, which in turn helps them in decision making.

You also get an opportunity to up sell or cross sell your product and services. B2C is a sure-fire way to increase your revenue if you are selling on-line services or products.

LEAD GENERATION

We acquire a clear understanding of your organisation, products and services before we commence lead generation for your sales force. The leads that we generate are confirmed and verified by team leaders and project managers before they are submitted to you.

B2C Telemarketing requires endurance and determination; our agents are well trained and experienced in the business to consumer market to produce warm and hot leads for your organisation. All our telemarketing b2c leads are voice recorded which offers you an interest level of each prospect and valuable information for your sales force.

APPOINTMENT MAKING & SETTING Read more » » »

ONLINE SALES Read more » » »

PRODUCT SURVEY Read more » » »

It’s actually a smart idea to have a customer survey performed for products before you begin advertising and marketing, you ought to consider these aspects: Competitors, Good Quality, Selling Price & Shipping and Delivery.

SERVICES SURVEY

Do your prospects require your services and how fast? Offering a unique service is fantastic and you’ll corner the market, but unique services are far and few. You may be offering similar services as to your competitor, and you need to offer that extra percentage to stay ahead of them!

How do you do it? Interaction and asking your prospects is the way forward. You’ll have a better understanding of their needs, let 1stNet acquire that all important information for your organisation.

PRODUCT AND/OR SERVICE KNOWLEDGE

Understanding your business is vital and 1stNet ensure everyone from top management to agent have a clear understanding of your products or services.

SERVER LOGIN

For security, we provide you with server login to access results, appointments or leads.

DATABASE & SCRIPT

1stNet sources TPS checked data for you or work with your existing database and prepares script with NLP, which ensure better results and quality appointment and leads.

TRAIN THE TEAM

The entire team under goes a through training prior to commencement of campaign.

TEST CALLS

1stNet agents make test calls to you prior to commencement of campaign.

CALL RECORDING

It is important to voice record leads and appointments; of course, we do inform prospects about call recordings and utilised for training and security purpose.