Help Desk Services
1stNet provides and specialises with helpdesk support services. We cater for IT, Telecom, Finance, Manufacturing, Order Taking, Billing and Online Sales. 1stNet help-desk is global and available round the clock. Let us take care of your help desk while you concentrate on your business.
Our help desk keeps your prospects and customers pleased especially when your business is contactable 24 hours a day and receive a rapid response.
Having the ability to converse consideration towards the client is a crucial a part of restoring the relationship between the business and the affected client.
HELP DESK – 1STNET CALL CENTRE
We appoint Process Managers and Quality Controllers to manage your campaigns. In-house trainers provide in-depth knowledge on customer care whereby they train staff to understand that “customer may not always be right”, but a “customer is always is a customer”. 1stNet you to evaluate our Help Desk free trial, with no obligation.
HELP DESK QUALITY
1stNet Help Desk provides Appointment Setting Service, whereby a prospect requests a call back to confirm an appointment. We contact you to qualify and set the appointment prior to calling the prospect to re-confirm an appointment. This is a real-time service and may involve additional costs.
HELP DESK DATA
We believe data is the foundation of all businesses. At 1stNet you get secure servers to protect your data. You receive secure login details to retrieve your data.
1STNET HELP DESK SERVICES
»»»1st Level Tech Support
»»» Online enrolment
»»» Registration for new clients and prospects
»»» Company introduction and welcome calls
»»» Sales & Services enquiries
»»» Customer account activation and support
»»» Login details set up and reminders
»»» General Enquiries
»»» Website Navigation and support
»»» Support with billing and claims
HELP DESK SERVICES FEATURES
»»» Cost effective and excellent IT support
»»» Ticketing support
»»» We offer 24 x 7 x 365 days support
»»» In-house trained agents to support English-speaking countries
»»» Bespoke greetings
»»» Reporting and Server Accessibility
»»» Cost reducing service, you may save up to 50%
»»» Active Help-Desk set up within a short period.